ADKAR: A Model for Change in Business, Government and our Community 1st Edition
Author: Jeffrey M. Hiatt ID: 1930885504
Review
ADKAR is one of those concepts that will profoundly change the way you interact with others, both personally and professionally. — James J. Schnaible, City of Albuquerque
It is easy enough for a novice to follow and comprehensive enough for an expert to appreciate. — Rita Wilkins, MSMOB, Planned Care Coordinator, Lake County Health Department and Community Health Center
This is a must read for all executives and managers at all levels. —Jeffrey A. Randall, PhD, PMP, CACI International Inc.
About the Author
Jeff Hiatt is the president of Prosci Research and founder of the Change Management Learning Center. He is the author of the book Employee’s Survival Guide to Change and co-author of Change Management: the people side of change. Jeff was a Distinguished Member of the Technical Staff at Bell Laboratories from 1985 to 1995 where he co-authored Winning with Quality, a story of business and quality improvement for one of AT&T’s product divisions. After founding Prosci in 1996, he has led research in change management with more than 900 companies from 59 countries. He is also a frequent guest speaker for executive leadership teams and conferences.
Paperback: 146 pagesPublisher: Prosci Learning Center Publications; 1st edition (August 1, 2006)Language: EnglishISBN-10: 1930885504ISBN-13: 978-1930885509 Product Dimensions: 0.5 x 5.8 x 8.8 inches Shipping Weight: 11.2 ounces (View shipping rates and policies) Best Sellers Rank: #13,922 in Books (See Top 100 in Books) #4 in Books > Textbooks > Business & Finance > Business Development #52 in Books > Business & Money > Processes & Infrastructure > Organizational Learning #52 in Books > Textbooks > Business & Finance > Economics
ADKAR is an acronym for Awareness, Desire, Knowledge, Ability, and Reinforcement. ADKAR is Jeff’s force field model for leading people through a change project. According to the author, it is about managing the people side of change, not project management, software revision change or another definition of change management. Using the ADKAR model can help you help employees navigate from the old way of working to a new way of doing their job in the shortest, most efficient way. Less resistance, more engagement. And we all know that engaged people are more productive.
The author, Jeffrey Hyatt, is the president of Prosci Research and founder of the Change Management Learning Center. He has completed seven worldwide benchmark studies over the last thirteen years, and has developed a training program that reaches across the globe. He is also one of the founders of the newly formed ACMP (Association of Change Management Professionals). This, in my opinion, makes him an expert on the subject. Given the amount of research he has done, ADKAR is certainly worth reading and testing out. At the very least, you will have a greater understanding of what people go through during change.
ADKAR is also a great starting point for understanding why projects go south. The book has a lot of what to do, how to do it, and who is responsible for doing it. You will learn about identifying barrier points at each of the five phases and what to do about it. If you read Jeff’s book, absorb the learning, and follow his suggestions, its likely see improved results on your next project. Considering 70-85% of all change projects fail, any tool that helps you analyze and correct is worth a try. I am already applying lessons learned on existing projects and it has been quite helpful.
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